Frequently Asked Questions
Find answers to common questions about our products and services
Kokomija is a premium online fashion retailer offering high-quality clothing and textiles for both men and women. We curate the latest trends and timeless classics to help you express your unique style.
We are based in Poland and ship to customers across Europe. Our warehouse is located in Warsaw, ensuring fast and reliable delivery to your doorstep.
Simply browse our products, select your desired size and color, and add items to your cart. When ready, proceed to checkout, enter your shipping information, and complete payment. You'll receive an order confirmation email immediately.
You can modify or cancel your order within 2 hours of placing it. After this time, orders are processed and shipped. Please contact our customer service immediately if you need to make changes.
Yes! We offer elegant gift wrapping on all orders. Simply select the gift wrapping option during checkout and add a personalized message for the recipient. Perfect for birthdays, holidays, or any special occasion.
Standard shipping is 15 PLN for orders under 200 PLN. We offer FREE shipping on all orders over 200 PLN. Express shipping (1-2 business days) is available for 25 PLN.
Standard delivery takes 3-5 business days within Poland. For international orders, delivery typically takes 5-10 business days depending on your location. You'll receive tracking information once your order ships.
Yes, we ship to most European countries. International shipping costs vary by destination. Additional customs fees may apply for non-EU countries and are the responsibility of the customer.
Absolutely! Once your order ships, you'll receive an email with tracking information. You can also track your order status by logging into your account and viewing your order history.
We offer a 14-day return policy from the date of delivery, in accordance with Allegro standards. Items must be unworn, unwashed, with original tags attached. Returns are free for Polish customers. International return shipping costs are the customer's responsibility.
Log into your account, go to "My Orders," select the order you want to return, and click "Request Return." Choose the items and reason, and we'll provide you with a return label and instructions.
Refunds are processed within 5-7 business days after we receive and inspect your returned items. The refund will be credited to your original payment method through Stripe's secure system. Bank processing times may vary by 2-3 additional business days.
Yes! We offer free exchanges for different sizes or colors. Simply indicate "Exchange" when initiating your return, and specify your preferred replacement. We'll ship it as soon as we receive your original item.
We accept all major credit and debit cards (Visa, Mastercard, American Express), digital wallets, and bank transfers. All payments are processed securely through Stripe, the world's leading payment platform trusted by millions of businesses worldwide.
100% secure. All transactions are processed through Stripe with military-grade SSL encryption and PCI-DSS Level 1 compliance (the highest security standard). Your payment information is never stored on our servers – Stripe handles everything securely. Our membership system is also fully powered by Stripe for maximum security.
Our premium membership is managed entirely through Stripe, ensuring 100% secure recurring payments. You can upgrade, downgrade, or cancel your membership at any time directly from your account dashboard. All billing is transparent with no hidden fees.
Yes! Enter your discount code at checkout to apply it to your order. Codes cannot be combined with other promotions. Sign up for our newsletter to receive exclusive discount codes and early access to sales.
No, you can checkout as a guest. However, creating an account allows you to track orders, save multiple addresses, view order history, and receive exclusive member benefits and discounts.
Click "Login" at the top of the page, then select "Forgot Password?" Enter your email address, and we'll send you a link to reset your password. The link is valid for 24 hours.
Log into your account and go to "Account Settings." From there, you can update your email, password, shipping addresses, and communication preferences. Changes are saved automatically.
You can reach us via email at support@kokomija.com, or use the contact form on our website. We respond to all inquiries within 24 hours during business days.
Each product page includes a detailed size guide with measurements. We recommend measuring yourself and comparing to our size charts. If you're between sizes, we suggest ordering the larger size for comfort.
Still need help?
Can't find the answer you're looking for? Our customer support team is here to help.
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