Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last Updated: March 03, 2026
Introduction
Welcome to Kokomija. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data when you visit our website and tell you about your privacy rights.
Information We Collect
We collect various types of information to provide and improve our services:
Personal Information You Provide
- Name: To personalize your experience and process orders
- Email Address: For account creation, order confirmations, and communication
- Phone Number: For delivery updates and customer support
- Shipping Address: To deliver your orders accurately
- Payment Information: Securely processed by Stripe (we never store full card details)
Automatically Collected Information
- Cookies: To remember your preferences and improve your experience
- Usage Data: Pages visited, time spent, and browsing patterns
- Device Information: IP address, browser type, and device identifiers
Payment Processing with Stripe
All payment transactions are processed by Stripe, a PCI-DSS Level 1 certified payment processor. Stripe handles all payment card information securely.
When you make a purchase, your payment information is encrypted and transmitted directly to Stripe's secure servers. Stripe complies with industry-leading security standards and is regularly audited for compliance.
Learn more about Stripe's privacy practices: https://stripe.com/privacy
Security with Cloudflare
We use Cloudflare to protect our website and your data with enterprise-grade security features:
- DDoS Protection: Protects against malicious attacks to ensure website availability
- SSL/TLS Encryption: All data transmitted is encrypted using industry-standard protocols
- Global CDN: Fast and secure content delivery from servers closest to you
- Web Application Firewall: Blocks malicious traffic and protects against common vulnerabilities
Learn more about Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/
How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your orders and account
- Improve our website, products, and services
- Personalize your shopping experience
- Send you marketing communications (with your consent)
- Detect and prevent fraud and security issues
- Comply with legal obligations
Your Account Management Rights
You have full control over your account and personal data. You can easily:
Update Information
Edit your personal details, addresses, and preferences anytime
Delete Account
Permanently remove your account and associated data
View Your Data
Access all personal information we store about you
Export Data
Download your data in a portable format
Loyalty Program Benefits
Registered customers and returning shoppers receive exclusive advantages through our loyalty program:
Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for all sensitive data
- Restricted access to personal information
- 24/7 security monitoring and threat detection
- Regular security audits and backups
Cookies and Tracking
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences at any time.
You can manage your cookie preferences through your browser settings or our cookie consent banner.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.
Third-Party Services
We work with trusted third-party service providers who help us operate our business:
- Stripe: Payment processing (PCI-DSS compliant)
- Cloudflare: Security, performance, and DDoS protection
- Analytics Services: Website usage analysis and improvements
Your Privacy Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- Right to access your personal data
- Right to rectify inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your data, please contact us:
Email: privacy@kokomija.com
Phone: +48 123 456 789
Address: ul. Floriańska 31, 31-019 Kraków, Poland
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.